{
  "version": 1,
  "name": "Surfing Dog capability vocabulary",
  "states": ["yes", "partial", "no", "na"],
  "evidence": ["declared", "tested", "proven"],
  "produced": ["declared", "tested"],
  "lead": ["message", "book", "order", "signup", "cancel", "negotiate"],
  "journeys": ["before", "doing", "after", "ongoing", "policies"],
  "capabilities": [
    {
      "id": "find",
      "journey": "before",
      "label": "Find",
      "question": "Can an agent read who the business is, its opening hours and where it is?"
    },
    {
      "id": "catalogue",
      "journey": "before",
      "label": "Catalogue",
      "question": "Can an agent read its services, products or menu, with prices?"
    },
    {
      "id": "availability",
      "journey": "before",
      "label": "Availability",
      "question": "Can an agent check free slots or stock?"
    },
    {
      "id": "message",
      "journey": "before",
      "label": "Message",
      "question": "Can an agent send the business a message and get an answer?"
    },
    {
      "id": "negotiate",
      "journey": "before",
      "label": "Negotiate",
      "question": "Can an agent ask for a quote, make an offer or get a counter-offer?"
    },
    {
      "id": "book",
      "journey": "doing",
      "label": "Book",
      "question": "Can an agent make a booking, with its details?"
    },
    {
      "id": "order",
      "journey": "doing",
      "label": "Order",
      "question": "Can an agent place an order, with its options?"
    },
    {
      "id": "signup",
      "journey": "doing",
      "label": "Sign up",
      "question": "Can an agent sign the person up: an account, a membership, a class, a course or a newsletter list for the business's own service?"
    },
    {
      "id": "pay",
      "journey": "doing",
      "label": "Pay",
      "question": "Can an agent pay, and is it clear how payment happens?"
    },
    {
      "id": "change",
      "journey": "after",
      "label": "Change",
      "question": "Can an agent change a booking or an order?"
    },
    {
      "id": "cancel",
      "journey": "after",
      "label": "Cancel",
      "question": "Can an agent cancel a booking or an order?"
    },
    {
      "id": "track",
      "journey": "after",
      "label": "Track",
      "question": "Can an agent see the status of a booking, an order or a delivery?"
    },
    {
      "id": "return",
      "journey": "after",
      "label": "Return or refund",
      "question": "Can an agent start a return, a refund or an exchange?"
    },
    {
      "id": "receipt",
      "journey": "after",
      "label": "Receipt",
      "question": "Can an agent get a receipt or an invoice?"
    },
    {
      "id": "feedback",
      "journey": "after",
      "label": "Feedback",
      "question": "Can an agent leave feedback or a review?"
    },
    {
      "id": "subscription",
      "journey": "ongoing",
      "label": "Membership",
      "question": "Can an agent pause, resume or end a membership or subscription?"
    },
    {
      "id": "vouchers",
      "journey": "ongoing",
      "label": "Vouchers",
      "question": "Can an agent use a gift card, a voucher or loyalty points?"
    },
    {
      "id": "waitlist",
      "journey": "ongoing",
      "label": "Waitlist",
      "question": "Can an agent join a waitlist?"
    },
    {
      "id": "support",
      "journey": "ongoing",
      "label": "Support",
      "question": "Can an agent raise a complaint or a problem with an order?"
    },
    {
      "id": "policies",
      "journey": "policies",
      "label": "Policies",
      "question": "Can an agent read the cancellation, return, deposit or no-show policy?"
    }
  ]
}