Let agents pay (+21 points)
Ask your payment provider whether it takes agent payments (a token the person approves, which the agent passes on without seeing a card), and declare it on your own door: in UCP, as a payment handler.
A quick partial step: add paymentAccepted to your business markup, and say in words on your booking or order page how payment happens.
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An assistant that knows how payment works can tell its person what happens next; one that can pay finishes the job.
Ask your payment provider whether it takes agent payments (a token the person approves, which the agent passes on without seeing a card), and declare it on a door of your own. Until then, a link to your own checkout counts partly.
What counts: UCP payment handlers, ACP delegated payment, AP2 or x402 on a door, or a pay or checkout tool. paymentAccepted in your markup, payment terms in words or a checkout link count partly.
Publish who you are, where you are and when you're open (+5 points)
Add LocalBusiness markup in your most specific type (such as HairSalon, Restaurant or Store) to your homepage, with your name, your address and your opening hours.
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An assistant checks who you are, where you are and when you're open before it sends anyone your way.
What counts: get_business_profile. schema.org LocalBusiness markup in its most specific type, with name, address and openingHoursSpecification. Selling online through UCP, ACP or Shopify checkout counts in place of an address.
Let agents change a booking or an order (+8 points)
Add reschedule_booking or update_order next to the tool that creates the booking or the order.
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Plans change; if an agent can't move a booking or change an order, the customer has to call, or cancels.
Add a tool such as reschedule_booking or update_order on the door that takes the booking or the order.
What counts: reschedule_booking, update_booking, change_reservation, update_order, modify_order, PATCH /bookings/{id}, PATCH /orders/{id}. An inbox that takes bookings or orders.
Let agents cancel (+8 points)
Add cancel_booking or cancel_order next to the tool that creates it, and state your cancellation terms in words.
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A cancellation an agent can make frees the slot or stops the order at once, instead of becoming a no-show.
Add a tool such as cancel_booking or cancel_order on the door that takes the booking or the order, and state your cancellation terms in words.
What counts: cancel_booking, cancel_order, cancel_membership, DELETE /bookings/{id}, DELETE /orders/{id}. An inbox that takes bookings or orders.
Let agents start a return or a refund (+8 points)
Add request_return on your MCP server or in your OpenAPI document, and mark up your returns policy (MerchantReturnPolicy).
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An assistant can start a return for its person instead of walking them through a form.
Ask your returns platform for an API you can publish, or add request_return on a door of your own.
What counts: request_return, start_return, request_refund, create_return, POST /returns. A UCP return capability.
