Integrations · ServiceM8
ServiceM8 and AI agents: quote requests from customers' assistants, as ServiceM8 jobs
In short
ServiceM8's Phone Agent answers calls, and its MCP server connects your own account to ChatGPT or Claude. The inbox takes written requests from customers' assistants: it checks the site is in your area, and once you quote one, it becomes a ServiceM8 job in Quote status, with its photos.
What a customer's assistant can do
- Describe the job, how urgent, where and when suits, with up to six photos or plans. Where a photo was taken is removed on arrival.
- Be told whether the site is in your area, by postal code or distance. An emergency comes first in your inbox.
- Book a site visit beside the request, which you confirm. Visits scheduled in ServiceM8 are busy times.
- Get your quote, in stages if you like: a deposit now, a stage by a date, the rest on site.
What stays in ServiceM8
- Your jobs, your quotes, your schedule and your invoicing. A request goes in once, never twice.
- Only what the job needs goes in: who to answer, the site and how to find it, what it is, when suits, the customer's words and the photos.
- ServiceM8 may charge for the jobs it makes: with Every request on, each request becomes a job.
ServiceM8's own AI, and the inbox beside it
From its own pages, as of October 2026:
The ServiceM8 Phone Agent is an add-on to ServiceM8 Phone, released in phases from ServiceM8 14, on the Connect Plus and Unlimited plans. (ServiceM8 Help Center: the ServiceM8 Phone Agent)
ServiceM8's MCP server connects your own ServiceM8 account to ChatGPT, through ServiceM8's approved plugin, or to Claude, as a custom connector. (ServiceM8 Developer: MCP server; ServiceM8 Help Center: connect ServiceM8 to ChatGPT or Claude)
The inbox is the door for your customers' assistants: it writes the requests you take on into ServiceM8, and reads your schedule back.
Connect it
Paste your ServiceM8 API key (Settings › API Keys) in Settings › Integrations › Job tool. Then choose which requests go in: by default, the ones you take on.
Check your website
Paste your website. We read it the way a customer's assistant would, and show what it can do there, what's missing, and where to start.
Or open the free AI agent readiness checker. If your site was read recently, you'll see that read, and when you can ask for a fresh one.
Questions
Can an AI request a job or a quote from my ServiceM8?
Through the inbox, yes. A customer's assistant sends the job, the place, when suits and photos; you see it in your inbox, and once you quote it, or press Send to ServiceM8, it becomes a job in Quote status with the photos in its diary.
Does ServiceM8 have an AI receptionist?
ServiceM8's Phone Agent, an add-on to ServiceM8 Phone on the Connect Plus and Unlimited plans, answers calls. The inbox doesn't take calls: it takes written requests from customers' AI assistants.
Can it use my ServiceM8 opening hours?
If you want: Settings, Work, Copy opening hours from ServiceM8 shows them beside yours, and Use these hours makes them your inbox's. Nothing changes until you press it.
Does it work for plumbers and electricians anywhere?
Yes. Postal codes are checked in each country's own shape, or a distance from your premises, and ServiceM8 connects with your own API key.
Built from ServiceM8's documentation and tested against a stand-in; the beta is where it first runs with a business's real account.
We built these connections ourselves; the names are their owners' trademarks, and none endorses us.